Privacy Policy
Updated as of 17 July 2024.
This Privacy Policy is issued by BIXCEL Pty Ltd (ABN: 97 674 716 075) and outlines how we manage your personal information.
Contact Details:
Email: [email protected]
Tel: 1800 934 020
BIXCEL (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains:
(a)How we collect, use, and store your personal information.
(b)Your rights and our obligations concerning the handling of your personal information.
We recognize the importance of your trust in how we manage your personal information, and this Privacy Policy details our approach, including the handling of credit reports and other credit-related information.
1.What is "personal information"?
Personal information refers to any data or opinion that could identify you. We collect and hold personal information that is reasonably necessary to assess your loan application and manage your loan. This may include your name, date of birth, contact details, employment information, financial details, and identification documents.
We do not collect sensitive information such as race, religion, criminal records, or medical history.
2.Why Do We Collect Your Personal Information?
The primary reason for collecting your personal information is to determine whether we can provide your organization with a loan. We also use this information to:
(a)Customize our customer service to meet your business needs.
(b)Respond to your inquiries and resolve any issues.
(c)Assess current and future loan applications.
(d)Manage your loan and provide related services.
(e)Inform you about financial products that may be relevant to your business.
(f)Fulfill our legal and regulatory obligations.
(g)Conduct internal operations such as record-keeping, training, and auditing.
You have the right to refuse to provide your personal information; however, this may prevent us from offering you a loan or participating in certain marketing activities.
3.How Do We Collect Your Personal Information?
Most of the personal information we collect comes directly from you through application forms, phone calls, and interviews. We may also collect information from:
(a)Data aggregated from your website visits.
(b)Your bank statements or transaction data.
(c)Third parties with whom you’ve consented to share your information.
(d)Service providers, agents, brokers, and credit bureaus.
(e)Public sources and other organizations we interact with.
Additionally, when you visit our website or apply for a loan, we collect data sent by your computer, mobile phone, or other access device.
4.Who Do We Disclose Your Personal Information To?
We may use or disclose your personal information to approve your loan application or manage your loan. This may include sharing information with:
(a)Our internal departments that offer financial services.
(b)Collection agencies and law firms for debt recovery.
(c)Advisors, auditors, and service providers.
(d)Credit reporting agencies and identity verification services.
(e)Anyone authorized by you, including brokers, agents, and financial service providers.
(f)Persons involved in funding arrangements, including investors and debt funders.
(g)Other financial institutions and industry networks to prevent fraud.
(g)Law enforcement agencies and government authorities as required by law.
We ensure that these organizations are bound by confidentiality and privacy obligations.
5.Overseas Disclosure
Your personal information may be disclosed to overseas recipients, such as our related entities in India, involved in processing and managing your loan application.
6.Credit Checks and Reporting Bodies
When you apply for a commercial loan, we obtain a credit report about you to assess your ability to make repayments. We may disclose or collect personal and/or credit information from credit reporting bodies like Equifax. This information may include identification details, credit limits, loan details, and repayment history.
You may request that a credit reporting body does not use your information for direct marketing or in cases of suspected fraud.
7.Accessing and Updating Your Personal Information
You may request access to your personal information, subject to applicable laws. If you believe the information we hold is inaccurate, you can request a correction by contacting us. We will handle such requests within a reasonable time.
8.Storing Your Personal Information
Your personal information is stored in secure electronic databases. We take reasonable steps to protect this information from misuse, interference, and unauthorized access. Once your personal information is no longer required, it is destroyed or de-identified.
9.Anonymity
You can choose to interact with us anonymously if you are seeking general information. However, if you wish to apply for a loan, we require personal information to verify your identity.
10.Data Breaches
In the event of a data breach that could result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.
11.Website and Online Privacy
We collect information from our website, such as visit times, pages accessed, and your browser type. We may use cookies to track user activity and improve your experience on our site. You can disable cookies in your browser settings, but this may affect your use of our website.
12.Marketing
We may use your personal information to provide you with information about products and services that may interest you. You can opt out of marketing communications at any time by contacting us.
13.Complaints and Inquiries
If you have any questions or concerns about our Privacy Policy or believe your privacy has been compromised, please contact us at [email protected] or call 1800 934 020. We will respond to your complaint within 30 days.
14.Changes to the Privacy Policy
This Privacy Policy is effective as of 27th of August, 2024. We may update this policy periodically, and the latest version will be available on our website. Please review it regularly to stay informed about how we manage your personal information.